Your crews do the cleaning. The sales side often runs on memory, inboxes and one person who knows where everything is.
Quote requests sit.A request comes in after hours or on a busy day, and by the time someone calls back, they've booked another company's walkthrough.
Walkthroughs don't turn into bids fast.Great visit, good notes, and then the proposal takes a week and a half to go out.
Bids go quiet.One follow-up, maybe two, and then nobody's sure whose job it is to chase it.
Renewals are a surprise.You find out an account is leaving when they tell you, not 90 days earlier when you could have fixed it.
Add-ons never get offered.Floor care, carpets, windows and day porter work that current clients would buy, if anyone asked.
No one can say the win rate."We bid a lot" isn't a number. Without one, you can't tell what's working.